form goes to approver: can decline or approve it if declined: if email in place, email the user "your request has been declined blah blah blah" (will also create a history comment) if sms, text the user "your request..." if approved: shows up in leanne's queue she will check whatever she needs to, and if she's happy with it, she will Authorize it C5: At some point she will flag it as Completed iPhone: Will result in a request to the installation team that they will need to visit the employee and 'install' the iphone for the user If the phone has to be ordered (it isnt in an AG warehouse), it has to be marked as "Ordered" Once the phone is physically with the employee, it's marked as "Device Delivered" They wanted a status called 'Device Delivered' so they don't go to a user before the physical device is actually with him (Most likely, after authorizing and whatnot, leanne will be the person who marks it as delivered) Once the team see it as 'Delivered' they will go and do some sanity checks. They might not be able to do an install for some reason If can't do install, they will flag as "Incomplete" Comments must be provided (entered as history) Shows up first in LeAnne's list with a red border (LeAnne is not emailed though) If everything is in order, they will mark order as "Processing" Once Processing is concluded, it will be marked as "Processed" Processed items come back to LeAnne to be flagged as "Completed". If she's not happy with it, she will reject it and it will become Rejected She will type in a few comments as to why she rejected it and the details will be emailed to both the approver and the requester LeAnne can see all mobile requests regardless of status, but she can only edit them once they've actually been approved and enter into her processing flow